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FAQs With Go Punta Cana Vacations

Booking With Go Punta Cana Vacations

Booking is made easy via Airbnb and/or other often used booking systems. We at Go Punta Vacations and Go Punta Cana Real Estate even offer our very own “in-house” reservation system - great for booking direct with us. We’re a full-service management company, so you simply need to bring yourself and your personal items and we can handle the rest.

Reservations can be made online, or by calling our reservations desk during regular office hours. Online booking requires the acceptance of terms and conditions and valid credit card information. Rentals require 50% Advance Payment for reservations made 31 days or more prior to the arrival date or 100% payment for reservations made within 30 days of the arrival date.  All reservations are confirmed upon receipt of a deposit. Availability changes constantly, therefore we are cannot guarantee an available date with a verbal “Hold”. Requested dates are not secured until the deposit has been received by on-line credit card processing and renter has received confirmation. A guest may secure a rental date previously requested by another guest if payment of the required rental deposit was received prior to receipt of the rental deposit from the guest originally requesting the date.  Please call or email to confirm open dates. This website does not always reflect accurate availability.  We strongly recommend securing your available date with our secure on-line credit card processing (VISA, MasterCard, Discover only). This is the best way to ensure that another guest does not reserve the same date you requested. We will e-mail credit card processing information to you upon request. You will be linked to a secure website that will process your information.

 

What Do You Charge For?

Electricity is Extra and Based on Consumption - The Dominican Republic is a developing country and it has challenges in regard to cost effective electricity distribution. Therefore, to encourage renters to conserve electricity during their stay, they will be responsible for electricity charges during their stay. For further information and pertinent details on power consumption/useage, please read the details regarding the property(s) you wish to lease.

Additionally, the area offers a multitude of things to do… from dining and shopping, to sightseeing and outdoor activities. We advise everyone to be certain that they carry both cash and cards in the event you’ll require either. In addition to extracurricular activities, transportation rates to and from your condo may apply. Please refer to the property details for rates.

 

Is There A Security Deposit?

 Yes. We charge a 50% deposit upfront to confirm a booking. As this destination is in high demand, we must minimize the risk on our end that a property may go unoccupied, therefore we do require 100% payment in full no later than 30 days prior to arrival.

 

What Is Your Cancelation Policy?

A Reservation can be canceled up to sixty-one (61) days prior to the arrival date, one hundred (100) percent of the deposit amount, less the reservation fee of $50 and a $150 cancellation fee will be refunded. If cancelled between thirty-one (31) days and sixty (60) days prior to arrival date, fifty percent (50) of the deposit amount, less the reservation and cancellation fee will be refunded. There are no refunds for reservations cancelled within thirty (30) days of the arrival date. Any refunds on payments made using a credit card or PayPal will also have an additional 4% deducted from the original paid amount.  Cancelled Reservations without proper notice will result in forfeiture of the entire deposit unless another reservation for the rental unit can be secured. Sub-letting is not permitted.

 

What Is Your Check-In Process Like?

Our check-in process is very straight forward. Arrival check-in is 4 PM on the arrival date. If you are unable to check-in before our offices close, please email us for late arrival instructions. You will be provided directions to the Property, key code or keys upon arrival and payment in full. In extreme situations check-in time may need to be extended for cleaning and maintenance.

Upon checkin, we’ll ensure that the proper documentation is in hand and/or been exchanged, and we’ll give you the introduction and walk-through of your new vacation rental.

At check-in we will visually verify cardholder’s passport or government issued ID and payment card processed at the time of booking.  The credit card holder MUST BE present at check-in.

We will need to the following pieces of information:

• The last 4 digits match the card processed at the time of booking

• The card network symbol matches the card processed at the time of booking (Visa, MasterCard, Discover)

• The name on the card matches the ID that was provided at check-in

• Require cardholder’s signature on vouchers/invoices

• Require cardholder’s signature to confirm in-person receipt of our policies

• As proof of stay, we will take a picture of cardholder at front door of property showing the unit number.

• Please let us know if you are booking for someone else. We reserve the right to cancel without refund if you do not let us know that you are booking for someone else.

• AIRBNB bookings will ONLY have to present passport or government issued ID

 

Do You Allow Pets?

Due to the high quality of furnishings and decor in our vacations rentals, as well as both sanitary and allergenic reason, no pets are permitted. There are no exceptions to this rule. If an unauthorized pet is found in ANY rental, we reserver the right to cancel the agreement. You will be asked to vacate the property and no refunds will be issued. If a pet is found, it will additionally result in the forfeiture of any deposit and/or $500, whichever is greater.

 

Are Linens & Sundries Provided?

Linens are provided for use on the premises. Towels, blankets, sheets and other linens are not for use at the beach. Beach towels are provided and need to be returned to the property.  There is a US$30 charge per beach towel that is missing at check out time.

 

Is Their Phone & Wi-fi Service?

We do not provide phone service.  It is expected that you will bring your own phone. High speed wireless internet is provided as a convinience only and is not integral to the agreement. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to internet service.

 

What Is Your Check-Out Process Like?

Check-out time is 10 AM on the date of departure. Please observe this rule as housekeeping staff needs time to prepare the Property for the next guests. RENTER MAY BE CHARGED UP TO ONE (1) ADDITIONAL NIGHT RENTAL IF PROPERTY IS OCCUPIED AFTER CHECK-OUT TIME.  Upon leaving, please secure all windows and doors, wash dishes, and clean out the refrigerator. Trash should be placed in either the location designated in the guest services guide. Leave used beds unmade. Renter is responsible for leaving the Property in a like arrival condition upon departure. If your rental requires extra cleaning because it is left in a condition unlike arrival, you may be charged an additional cleaning fee.  Unfortunately, we cannot accommodate early check-in or late check-out requests during the high season between December 1st and April 30th. Housekeeping personnel will arrive shortly after your scheduled departure and require all the time available to prepare the unit for the next guest(s).

In case the renter(s) need to stay longer than 10 am on check-out date, notice should be given to the GPCRE at least 48 hours in advance.  $30 will be charged for 1-hour late check-out, $50 for 2 hours late check-out, $10 per minute after 12PM.

 

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