GO PUNTA CANA Vacations RENTAL INFORMATION

GO PUNTA CANA VACATIONS RENTAL INFORMATION

 

We're excited to host your upcoming Punta Cana vacation Island style! The Go Punta Cana Vacations Team wants your vacation experience to be as easy as possible starting on day one - from navigating the reservation process online or by phone, using our custom Guest App to manage your booking, to understanding our policies and learning about check-in and departure procedures - and all the details in between.

If after reviewing these helpful links you have questions, please feel free to call us at +1 809-552-0177 or email us at reservations@gopuntacanavacations.com

 

OFFICE LOCATION

Welcome to Go Punta Cana Vacations! Go Punta Cana Real Estate is located at Avenida Alemania, Plaza Coral Village #207, Los Corales, Bavaro-Punta Cana. 

OFFICE HOURS

Back to Top

Monday - Saturday: 9:00 a.m. - 6:00 p.m.
Sunday: Closed
Extended Saturday Hours: December to March

CHECK-IN/CHECK-OUT POLICY

Back to Top

Check-in time is 3 PM. While Go Punta Cana Vacations diligently works to ensure all properties are ready for occupancy at 3 PM, delays can occur. Go Punta Cana Vacations does not issue refunds for occupancy later than 3 PM. 

Check-out time is 11 AM. Go Punta Cana Vacations reserves the right to charge a non-check-out fee of $200 (+taxes) to the Guest of Record for not officially checking out by 11 AM. To avoid this charge, follow the posted check-out instructions.  Go Punta Cana Vacations does offer a limited number of 12 noon late check-outs for a fee of $100 (+taxes).

TRAVEL INSURANCE

Back to Top

To protect your vacation investment dollars Go Punta Cana Vacations offers and strongly recommends Generali Global Assistance Travel Insurance. Full coverage Travel Insurance is made available at the time of your initial reservation and must be paid within the first half payment or within 10 days of the booking date. You may still purchase Travel Insurance with limited coverage at any time prior to your arrival (contact Generali for exact coverage details). Due to the availability of Travel Insurance, Go Punta Cana Vacations does not issue refunds for any force majeure/extenuating circumstances.

DAMAGE PROTECTION PLAN

Back to Top

The Damage Protection Plan is required and included in final price for ALL reservations. The Damage Protection Plan/Insurance will be waived if you choose to purchase third-party coverage and submit a copy of the policy to Go Punta Cana Vacations. Go Punta Cana Vacations understands that guests do not intentionally set out to damage or break things in the vacation home they rent, but accidents happen. The Damage Protection Plan does not release the Guest from liability for any damage due to the following:

  • Intentional, willful, reckless, or malicious acts of Guest or others on the premises during the tenancy

  • Items missing from the premises

  • Gross negligence of Guest or intentional misuse of furnishings, appliances, equipment, or other amenities provided with the home

  • Damage caused while under the influence of alcohol or drugs

  • Damages to real property resulting from the operation of any motorized equipment by Guest

The Damage Protection Plan includes the Guest of Record and all members of Guest’s party and guests thereof. All damages must be reported to Go Punta Cana Vacations before check-out. This Damage Protection Plan covers unintentional damage to the property that occurs during your stay, provided the damage is disclosed to Go Punta Cana Vacations prior to check-out. The policy will pay a maximum benefit of $3,000, and any damages that exceed $3,000 will be due by the Guest of Record and charged to the credit card used for payment. If you damage the real or personal property assigned to your rental accommodation during the trip, the Insurer will reimburse the lesser of the cost of repairs or the actual cash value of the property, up to $3,000. Certain terms and conditions apply. The guest is responsible for any missing items that occur during their stay.

GUEST RESPONSIBILITIES

Back to Top

Departure Cleaning is included with your rental; however, the Guest is responsible for the following items prior to departure:

  • Remove all food and trash from the rental home. Trash left in the home will result in a fee of $85 due by the Guest of Record and charged to the credit card used for payment.

  • Wash all dishes and replace them in the original cabinets

  • Return furniture to the original position to avoid a $125 fee

  • Lock all windows and doors and return any keys

CANCELLATION POLICY

Back to Top

To protect your vacation investment dollars, Go Punta Cana Vacations strongly urges each Guest to purchase the Generali Global Assistance Travel Insurance offered. 

In an effort to give you more flexibility, all of our Go Punta Cana Vacations now offer flexible cancellation. New and direct bookings only, May 15, 2020 and after.  

  • Bookings canceled at least 14 days before the start of stay will receive 100% refund minus the 5% booking fee. 

  • Bookings canceled at least 7 days before the start of stay will receive a 50% refund minus the 5% booking fee.

  • If you booked on Vrbo/Airbnb/Booking.com/Flipkey/Tripadvisor or any other OTA, please check with them directly on their cancellation policy.  

Go Punta Cana Vacations reserves the right to cancel a reservation with an overdue balance without notification.

APPLIANCES & SERVICES

Back to Top

No refunds are given for inoperable and/or malfunctioning appliances such as, but not limited to, HVAC systems, electronics, or utilities (including phone, internet, and cable). All repairs are scheduled based on vendor availability. The Guest is required to report in writing to the Agent the need for replacement or repairs of a smoke detector and agrees to replace the batteries as needed during the tenancy. Due to the tropical environment of Bavaro Beach, there will be NO REFUNDS for pest control issues.

No refunds will be given due to lack of utilities services due to power blackouts, water shortage, flooding, etc.

ACCOMMODATIONS

Back to Top

Agent agrees to provide the premises in a fit and habitable condition. If at the time Guest is to begin occupancy the Agent cannot provide the premises in a fit and habitable condition, or substitute a reasonable comparable property in such condition, Agent shall refund to Guest all payments made by Guest. Agent shall conduct all brokerage activities regarding this agreement without respect to the race, color, religion, sex, national origin, handicap, or familial status of any guest.

Guest agrees to keep the premises as clean and safe as the conditions of the premises permit and hereby agrees to permit no unsafe or unsanitary conditions on the property. Guest agrees not to use the premises for any activity or purpose that violates any criminal law or governmental regulation. Any breach of any duty contained in this paragraph shall be considered material and shall result in the immediate termination of Guest’s tenancy.

All units are individually owned and furnished according to the owner’s preference with each providing standard amenities and appliances.

ABSOLUTELY NO UNDISCLOSED ANIMALS

Back to Top

Unless otherwise specifically permitted in this Agreement, no pets/animals shall be allowed on the premises. Guest’s breach of this provision is considered material and shall result in the immediate termination of Guest’s occupancy and a non-refundable undisclosed pet fee of $500 will be due by the Guest of Record and charged to the credit card used for payment.

NO SMOKING

Back to Top

All of Go Punta Cana Vacations managed homes are non-smoking. Smoking inside of a non-smoking home will result in a fee of $500 due by Guest of Record and charged to the credit card used for payment. Violation of this provision shall be grounds for expedited eviction.

NUMBER OF OCCUPANTS

Back to Top

A maximum occupancy is provided for each rental property. Overcrowding is not permitted. Violation of this provision shall be grounds for expedited eviction. Go Punta Cana Vacations does not discriminate based on race, religion, ethnic background or national origin, sex, age, or mental or physical disability. Go Punta Cana Vacations will not rent property to anyone under the age of 21, nor will Go Punta Cana Vacations permit anyone under the age of 21 to take possession of any rental premises without the physical presence of a responsible party who is at least 21years of age. No house parties are permitted at any time. Go Punta Cana Vacations reserves the right to immediately terminate the rental, without a refund, if any renter or occupant violates any of these criteria.

LIABILITY & PROPERTY ACCESS

Back to Top

Guest agrees to indemnify and hold harmless Agent and owner from and against any liability for personal injury or property damage sustained by any person (including Guest’s guests) as a result of any cause, unless caused by the negligent or willful act of Agent or the owner, or failure of Agent or owner to comply with the Rental Act. 

Guest agrees that Agent, the owner, or their respective representatives and/or vendors may enter the premises during reasonable hours to inspect the premises, to make such repairs, alterations, or improvements hereto as Agent or owner may deem appropriate, or to show the premises to prospective buyers or guests. Guest shall not assign this Agreement or sublet premises in whole or part without written permission of Agent.

TRANSFERS & TERMINATION OF RENTAL

Back to Top

If your vacation home becomes unavailable for any reason, Go Punta Cana Vacations reserves the right to transfer you to another vacation home or to refund your money, less non-refundable insurance payments. We also reserve the right to refund deposits, refuse rental or terminate occupancy if, in our opinion, the occupancy may be detrimental to the property. No refunds will be given if occupancy is terminated as a result of a violation of our rental regulations, or if the reservation was obtained under false pretenses. , Go Punta Cana Vacations may terminate this Agreement upon the breach of any of the terms hereof by Guest.

Go Punta Cana Vacations rental homes are individually owned and, therefore, reflect the tastes of each individual owner. Properties are leased without regard to race, color, religion, gender, national origin, disability, family status, sexual orientation, or gender identity. We reserve the right to switch reservations in emergencies and will make every effort to provide comparable accommodations with notification in advance when possible. Although every precaution has been taken, our website, marketing and/or documents may contain errors. Photos may be different than the actual appearance. No misrepresentation is intended, and we reserve the right to make necessary corrections or changes.